CueSports International (CSI)
March 21, 2020
On Sunday, March 15 we made the unfortunate announcement that the final four days of the BCA Pool League World Championships, scheduled for March 11-21, would be canceled due to the growing COVID-19 pandemic. This eliminated the teams portion of the event and left many asking if they would receive entry fee refunds. The answer is yes, of course.
Entry fees typically consist of three parts - prize fund, admin fees and green fees. Admin fees help cover the administrative cost of processing entries and green fees help cover the cost of the pool tables, lights, staff and other setup needs. Although hundreds of hours were spent processing entries and verifying ratings and eligibility (i.e. admin fees) and 150,000 square feet of the Rio Convention Center was setup with over 300 Diamond pool tables and lights (i.e. green fees), many of our members ultimately did not get to play. Therefore, CueSports International will issue full refunds upon request for divisions that were canceled.
We are also taking this a step further. The event was already underway when the World Health Organization (WHO) officially declared COVID-19 a pandemic on March 11. After that announcement, some people whose travel plans were scheduled after March 11 chose to not make the trip. Therefore, CueSports International will also issue full refunds upon request to those registrants who did not participate in the 8-Ball Singles divisions which began on Saturday, March 14.
To request a refund, please visit www.playcsipool.com/refunds and complete the Refund Request Form by May 25, 2020.
The COVID-19 pandemic is wreaking havoc across the world and many people have suddenly found themselves without work or income. Although this has also been a massive blow to CueSports International, we will process refunds as quickly as possible in the hope that it will help ease the burdens on our members in some small way.
We hope everyone stays safe and healthy in this unprecedented time.
March 21, 2020
On Sunday, March 15 we made the unfortunate announcement that the final four days of the BCA Pool League World Championships, scheduled for March 11-21, would be canceled due to the growing COVID-19 pandemic. This eliminated the teams portion of the event and left many asking if they would receive entry fee refunds. The answer is yes, of course.
Entry fees typically consist of three parts - prize fund, admin fees and green fees. Admin fees help cover the administrative cost of processing entries and green fees help cover the cost of the pool tables, lights, staff and other setup needs. Although hundreds of hours were spent processing entries and verifying ratings and eligibility (i.e. admin fees) and 150,000 square feet of the Rio Convention Center was setup with over 300 Diamond pool tables and lights (i.e. green fees), many of our members ultimately did not get to play. Therefore, CueSports International will issue full refunds upon request for divisions that were canceled.
We are also taking this a step further. The event was already underway when the World Health Organization (WHO) officially declared COVID-19 a pandemic on March 11. After that announcement, some people whose travel plans were scheduled after March 11 chose to not make the trip. Therefore, CueSports International will also issue full refunds upon request to those registrants who did not participate in the 8-Ball Singles divisions which began on Saturday, March 14.
To request a refund, please visit www.playcsipool.com/refunds and complete the Refund Request Form by May 25, 2020.
The COVID-19 pandemic is wreaking havoc across the world and many people have suddenly found themselves without work or income. Although this has also been a massive blow to CueSports International, we will process refunds as quickly as possible in the hope that it will help ease the burdens on our members in some small way.
We hope everyone stays safe and healthy in this unprecedented time.
UPDATE
The May 25, 2020 deadline has passed and refund requests can no longer be considered. Unfortunately, we are unable to make any exceptions for those who may not have requested a refund during the refund window. Thank you.
The May 25, 2020 deadline has passed and refund requests can no longer be considered. Unfortunately, we are unable to make any exceptions for those who may not have requested a refund during the refund window. Thank you.
